Notes from CBSA that are electronic
Notes to verify the progress of your visa application
Security Screening done by CBSA
30 to 40 days on average is the delivery period
Supplied as a password-protected PDF file
Consider seeking GCMS notes from both the CBSA and the IRCC for speedy information. These notes, which contain all the information on your application, will be delivered straight to your email inbox. Either the CBSA or the IRCC can grant your request. These notes can be used as evidence in court and are very important. They should arrive in roughly 30 to 40 days.
Apprise Education, Reprise Innovation
Additional Charges – means any other costs incurred by International Admission Service as a result of specification variations or the actions or inactions of the Client or its agents for which The Client will reimburse international Admission Service;
Client – means the person or company for whom International Admission Service has agreed to provide the Specified Consultancy Service by these Conditions;
Conditions – means International Admission Service’s standard terms and conditions for the supply of consultancy services set out in this document;
Contract – means the Specification, together with these Conditions and any Special and Overriding Terms and Conditions for the provision of the Specified Consultancy Service;
Contract Period – means the time to complete the Specified Consultancy Service stated in the Specification.
Document – includes, in addition to a record in writing, any plan, graph, drawing or photograph, film, tape, or other device embodying visual images, any disc, video, flash drive, or other device incorporating any other data;
Fee – means the fee to be paid by the Client to International Admission Service for the Specified Consultancy Service;
Input Material – means any Documents or other materials and any data or additional information provided by the Client to International Admission Service relating to the Specified Consultancy Service;
Key Personnel – means any key International Admission Service personnel named in the Specification;
Output Material – means any Documents or other materials and any data or additional information provided by International Admission Service to the Client relating to the Specified Service;
Parties – means the Client and International Admission Service;
Special and Overriding Terms and Conditions –any additional terms and conditions included in the Specification that is in addition to and overrides these Conditions.
Specification – means the details of the Specified Consultancy Service;
International Admission Service – Registered in England and Wales, Company Number 12266477. The registered office is 80-82 Nelson Street, London, England, E1 2DY.
1. SUPPLY OF THE SPECIFIED CONSULTANCY SERVICE
1.1 International Admission Service shall provide the Specified Consultancy Service to the Client subject to these Conditions and any Special and Overriding Terms and Conditions. Any changes or additions to the Specified Consultancy Service, the Specification, the Conditions, or any Special and Overriding Terms and Conditions must be agreed upon in writing by International Admission Service and the Client.
1.2 No terms or conditions endorsed upon, delivered with, or contained in the order or similar from the Client shall form part of the Contract.
1.3 In the event of any ambiguity or conflict arising between these Conditions and any Special and Overriding Terms and Conditions, the Special and Overriding Terms and Conditions shall prevail.
1.4 The Specified Consultancy Service shall be provided according to the Specification supplied by International Admission Service and otherwise by International Admission Service’s current brochure or other published literature relating to the Consultancy Services from time to time. These Terms and Conditions.
1.5 International Admission Service may correct any typographical or other errors or omissions in any quotation, brochure, promotional literature, or other Document relating to the provision of the Specified Consultancy Service without any liability to the Client.
1.6 International Admission Service may at any time, without notifying, ng the Client makes any changes to the Specified Consultancy Service necessary to comply with any applicable safety or other statutory requirements or do not materially affect the nature or quality of the Specified Service.
1.7 No order submitted by the Client shall be deemed accepted by International Admission Service unless and until confirmed in writing by International Admission Service.
1.8 The Client shall be responsible to International Admission Service for ensuring the accuracy of the terms of any order.
1.9 The Client may cancel no order which International Admission Service has accepted except with the agreement in writing of International Admission Service and on terms that the Client shall indemnify International Admission Service in full against all loss (including loss of profit), costs, damages, charges and expenses incurred by International Admission Service as a result of cancellation.
1.10 The Client shall supply International Admission Service with all necessary Input Materials within sufficient time to enable International Admission Service to provide the Specified Consultancy Service in accorbytract. The Client shall ensure the accuracy of all Input Materials.
1.11 The Client shall retain duplicate copies of all Input Material.
1.12 International Admission Service shall have no liability for any loss or damage of Input Material, however, caused.
2. GENERAL DUTIES OF INTERNATIONAL ADMISSION SERVICE
2.1 International Admission Service shall provide the Specified Consultancy Services to the Client professionally with due care and diligence to the best of its abilities.
2.2 International Admission Service accepts no liability for using any information or data provided.
2.3 International Admission Service shall not be restricted in providing similar services to other third parties.
2.4 International Admission Service shall supply the Specified Consultancy Service using the Key Personnel where identified and shall have the right to nominate alternative personnel if any or all of the Key Personnel become unavailable.
3. WORK ON CLIENT’S PREMISES
3.1 Where International Admission Service requires access to the Client’s premises for the performance of the Specified Consultancy Service, the Client shall provide reasonable access and all services necessary to permit International Admission Service to fulfill its obligations under the Contract mutually convenient times.
3.2 International Admission Service will commit no act or omission at the Client’s premises to render the Client liable to any person. International Admission Service shall observe the Client’s regulations and provisions in force relating to the safety of persons when using the Client’s premises.
4. FEE OF SERVICES
4.1 The Fee includes the cost of all materials and works undertaken. Expenses shall also be charged to the client, including travel and petrol at 40p mile, unless otherwise expressly stated in the Contract. Educating UK invoices will itemize all costs, including materials and expenses.
4.2 Expenses and travel costs will be itemized on all invoices.
4.3 The International Admission Service will accept no variation in the Fee without its express consent in writing.
5. TERMS OF PAYMENT
5.1 In the event of no special payment terms being agreed upon, payment of the Fee shall be made within 30 days of the international Admission Service invoice for each and all invoices.
5.2 The Client may not withhold payment for any disputed amount more significant than the value of rectifying the disputed element of the Specified Consultancy Service
5.3 If payment is not made on the due date (30 days from the date of the issued International Admission Service invoice), International Admission Service shall be entitled without limiting any other rights it may have to charge interest on the outstanding amount (both before and after any judgment) at the rate of 3 percent above the base rate from time to time of The City Bank from the due date until the outstanding amount is paid in full.
5.5 If any payment is not received on the due date, International Admission Service reserves the right to cease providing any Service until the payment is received.
6. VARIATIONS AND ADDITIONAL CHARGES
6.1 International Admission Service shall make Additional Charges to the Client for any variation requested by the Client that results in additional costs being incurred by International Admission Service.
6.2 International Admission Service shall give not less than two weeks’ written notice to the Client of its intention to invoice the Additional Charges.
6.3 the Client shall pay International Admission Service’s Additional Charges without any set-off or other deduction within 30 days of the date of International Admission Service’s invoice.
6.5 No variations to the Contract shall be made or binding unless the Parties agree in writing
7. INTELLECTUAL PROPERTY RIGHTS AND RIGHTS IN INPUT MATERIAL AND OUTPUT MATERIAL
7.1 Any Background Intellectual Property shall belong to the Party that created it.
7.2 Any Input Material originating from the Client shall belong to the Client.
7.3 All Foreground Intellectual Property shall belong to International Admission Service subject only to the right of the Client to use that intellectual property to utilize the Specified Consultancy Service by way of a non-exclusive license subject only to payment in full of all sums payable under the Contract unless otherwise agreed in writing between the two Parties.
7.4 Any Output Material shall, unless otherwise agreed in writing between the Client and International Admission Service, belong to International Admission Service, subject only to the right of the Client to use the Output Material to utilize the Specified Consultancy Service by way of a nonexclusive license subject only to payment in full of all sums payable under the Contract.
7.5 Any Input Material or other information provided by the Client designated by the Client shall be kept confidential by International Admission Service. All Output Material or additional information provided by International Admission Service which International Admission Service so designates shall be kept confidential by the Client, except that the preceding shall not apply to any Documents or other materials, data, or other information which are public knowledge at the time when they are so provided by either party and shall cease to apply if at any future time they become general knowledge through no fault of the other party.
7.6 The Client warrants that any Input Material and its use by International Admission Service to provide riding the Specified Consultancy Service will not infringe the copyright or other rights of any third party, and the Client shall indemnify International Admission Service against any loss, damages, costs expenses, or other claims arising from any such infringement.
7.7 Subject to clause 7.6, International Admission Service warrants that any Output Material and its use by the Client utilizing the Specified Consultancy Service will not infringe the copyright or other rights of any third party, and International Admission Service shall indemnify the Client against any loss damages costs expenses or other claims arising from any such infringement.
8. FORCE MAJEURE
8.1 If either party is affected by Force Majeure, it shall inform the other party in writing of the matters constituting the Force Majeure. It shall keep the party fully informed of the continuance and any circumstances change while such Force Majeure continues.
8.2 International Admission Service shall not be liable for any breach of its obligations resulting from a cause beyond its control, including but not limited to fire, strikes, insurrection, riots, embargoes, shortage of materials, delays in transportation, requirements of civil or military authority, war, civil unrest or terrorist action. Suppose a default due to these matters shall continue for 60 days. In that case, International Admission Service shall have the right to terminate the Contract without liability to the Client by serving written notice.
8.3 Save as provided foretell, use eight a Force Majeure shall not entitle the Client to terminate this Contract, and neither party shall be in breach of this Contract nor otherwise liable to the other party because of any delay in performance or non-performance of any of its obligations due to a Force Majeure.
9. WARRANTIES AND LIABILITY
9.1 International Admission Service warrants to the Client that the Specified Consultancy Service will be provided using reasonable care and skill and, as far as reasonably possible, be by the Specification and at the intervals and within the times referred to in the Specification.
9.2 Where in connection with the provision of the Specified Consultancy Service, International Admission Service supplies any goods or services provided by a third party. International Admission Service does not give any warranty guarantee or other term for their quality fitness for purpose or otherwise. Still, it shall assign the Client the benefit of any warranty, guarantee, or indemnity given by the person supplying the goods to the International Admission Service.
9.3 Any claim by the Client of any breach by the International Admission Service of the Contract or these Conditions (including the warranty contained in Clause 91 above, must be notified to the International Admission Service within 30 days of the supply of the Specified Consultancy Service. Suppose the Client does not inform International Admission Service accordingly. In that case, the Client will be deemed to have accepted the Specified Consultancy Service, and International Admission Service shall have no liability for the provision of the Specified Consultancy Service. The Client shall be bound to pay the Price in full. Where the Client has made a valid claim, International Admission Service will, at its sole discretion, either re-perform the part of the Specified Consultancy Service which does not comply with the Contract or refund the Client of such amount of the Price as is reasonable on a quantum merit basis.
9.4 International Admission Service shall have no liability to the Client o any loss, damage, costs, expenses, or other claims for compensation arising from any Input Material or instructions supplied by the Client which is incomplete, incorrect, inaccurate, illegible, out of sequence, or in the wrong form or arising from their late arrival or non-arrival or any other fault of the Client.
9.5 Except in respect of death or personal injury caused by International Admission Service’s negligence or as expressly provided in these Conditions, International Admission Service shall not be liable to the Client because of any representation (unless fraudulent) or any implied warranty condition or other term or any duty at common law, or under the express terms of the Contract for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of International Admission Service, its servants or agents or otherwise) which arise out of or in connection with the provision of the Specified Service or their use by the Client, and the entire liability of International Admission Service under or in connection with the Contract shall not exceed the amount of EDUCATING UK’s charges for the provision of the Specified Service, except as expressly provided in these Conditions.
9.6 Subject as expressly provided in these Conditions, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
9.7 Any dates quoted for delivery of the provision of the Specified Consultancy Services are approximate. International Admission Service shall not be liable to the Client or be deemed to be in any breach of the Contract because of any delay in performing, or any failure to perform, any of International Admission Service’s obligations about the Specified Service. Unless stated in the Overriding Terms and Conditions time of delivery of the Specified Consultancy Service shall not be of the essence of the Contract.
10. CONFIDENTIALITY
10.1 The Client shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes, or initiatives that are confidential and have been disclosed to the Client by International Admission Service or its agents and any other personal information concerning International Admission Service’s business or its products which the Client may obtain and the Client shall restrict disclosure of such confidential material to such of its employees, agents or sub-contractors as need to know the same to discharge the Client’s obligations to International Admission Service and shall ensure that such employees, agents or sub-contractors are subject to like obligations of confidentiality as bind the Client.
11. TERMINATION
11.1 Either party may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the other if the other commits any breach of these Conditions and if capable of remedy fails to remedy the breach within 30 days after being required by written notice to do so, or if the other goes into administration, administrative receivership, receivership, voluntary arrangement or liquidation or in the case of an individual or firm becomes bankrupt, makes a voluntary arrangement with his or its creditors or has a receiver or administrator appointed.
11.2 The cost of all and any work completed by the International Admission Service up to the date of termination and any costs incurred by International Admission Service as a result of a cancellation by the Client under clause 11.1 will be payable by the Client to International Admission Service.
12. DATA PROTECTION ACT 1998
12.1 International Admission Service is registered under the Data Protection Act 1998. It will only use personal information to provide the Specified Consultancy Service to the Client outlined in the Contract.
13.GOVERNING LAW
13.1 The construction, validity, and performance of the Contract and these terms and conditions shall be governed and construed by English law.
14.GENERAL
14.1 These Conditions (together with the terms, if any, set out in the Specification and Special and Overriding Terms and Conditions) constitute the entire agreement between the Parties, supersede any previous agreement or understanding, and may not be varied except in writing between the Parties. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
14.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party at its registered office or principal place of business or such different address as may at the relevant time have been notified under this provision to the party giving the notice.
14.3 No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
14.4 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
14.5 When Olivine Abroad provides services as part of a Government-funded scheme, the Client shall keep and make available for audit by International Admission Service or Government auditors all records relating to the Services, including any Baseline, Outputs, or Results data.
Welcome to Olivine Abroad Privacy Policy. The personal data we hold about you must be accurate and up-to-date. Please inform us immediately if your data changes during your relationship with us. This Privacy Policy is provided in a layered format, so, if you wish, you can select the specific areas of the Policy you are interested in and gather your information.
Important Information about this Privacy Policy
You must read this Privacy Policy together with any other privacy policy or fair processing notice we may provide on specific occasions when collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
Olivine Abroad website may have links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites or links and are not responsible for their privacy policy. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Purpose of this Privacy Policy
This Privacy Policy explains the categories of personal data we may collect about you, explains the purpose of processing your data, and how we keep it safe.
Olivine Abroad respects your right to privacy and is committed to protecting your data. This Privacy Policy explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights.
The Company is a global company and understands that the laws on data protection may be different in different countries; however, the Company has set out below several other reasons for which we may collect and process your data.
Contractual obligations
In certain circumstances, we will need to collect your data to meet our contractual obligations to you.
We will collect this data to make an offer to you to study or enroll with us or work with us.
We will use this data to establish a contract that sets out your obligations as a student or employee and our obligations as the study services or employment provider to you.
Legal compliance
If the law requires us to, we may need to collect and process your data for several reasons, for example to:
prevent fraud
Meet the needs of immigration authorities
Meet the requirements of universities
Comply with Consumer Protection law
Legitimate interest
In specific situations, we collect your data to undertake our legitimate interests in a way that might reasonably be expected as part of running our business and does not materially impact your rights, freedom, or interests. It might include:
Staying in touch with you for purposes of staying in touch with ex-students as part of an alumni program
Keeping you informed regarding Company highlights and news
When you visit any of our website pages (here, we collect transaction-based data).
When you apply to register or open an online account via our website or marketing campaigns.
When you complete our online or paper/PDF application forms.
When you engage with us on social media.
When you contact us by any means with queries, comments, etc.
When you book an appointment with us.
When you book to attend an event.
When you’ve given a third-party permission to share with us the information they hold about you.
When you attend a university, campus, or office, which may have CCTV systems operating for the security of Students, Visitors, and Staff, these systems may record your image during your visit.
When you engage with our online marketing tools and attend our online admission sessions through tools such as Zoom etc.
For employees, we collect your data throughout your employment with the Company.
Your contact and other details, i.e., you’re:
Name
Gender
Date of birth
Religion
Nationality
Ethnicity
Sexual orientation
Marital status
Medical information
Disability information
Postal address (can be a postal box number and a street address)
Social media contacts
Telephone number/s (mobile and landline)
Email address
Skype ID
Next of kin’s details
Identity and Immigration documentation, i.e., your:
Passport
Driver's license
National Insurance Number
Identity card
Visa details
Birth certificate
Marriage certificate
TB Certificate
COVID-19 status
Criminal Convictions and offenses
Your financial details, i.e., you’re:
Funds details
Sources of funds
Bank details
Bank Statement
Your educational and work history inclusive of but not limited to your:
Current and past qualifications
Grades
Institution/s you studied at
Most recent study experience
Work experience details
Details of your interactions with us, such as:
We collect details of inquiries and comments you make on the web pages you visit or when you contact us by email, telephone, or in person.
Information is gathered by the use of ‘cookies’ in your web browser. (Learn more about our ‘Cookies Policy.’
Additionally, for employment purposes:
Social security (or equivalent) details
Next of Kin details
Health information
Your image, voice, and written contributions
As you interact with our website and other platforms made available by the company, we may automatically collect technical data about your equipment, browsing actions, and patterns.
To ensure that we provide you with the information and service you need, we sometimes combine our data about you. This is allowed as part of our legitimate interest to provide you with the right and optimum service.
If you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
If you choose not to share your data with us or refuse specific contact permissions, we might not be able to provide some or all of the services you’ve asked for. In this case, we will contact you to confirm your request.
The reasons we use your data include:
To operate and administer our business to provide you with the best possible service for queries, admission and visa applications, etc. This is done on the basis of private business interests.
To respond to your queries and requests.
We may keep a record of communication with you. We do this based on our contractual obligations to you, our legal obligations, and ou,r legitimate interests in providing you with the best service.
To protect our business and you from fraud and other illegal activities. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest.
To protect our students, visitors,s and staff, premises, and assets, we operate CCTV systems in some of our offices that record images for security. We do this based on our legitimate business interests.
To process payments and prevent fraudulent transactions. This is done based on legitimate business interests and to help protect you from fraud.
We will use your personal data preferences to keep you informed by email, web, text, social media, and telephone about relevant services and events with your consent.
To protect your vital interests if you become unable to provide consent.
To hire and manage employees and contractors. We do this as part of our contract with you.
To send you communications required by law or necessary to inform you about our changes to the services we provide you. (For example, updates to this Privacy Notice).
These service messages will not include any marketing content and do not require prior consent when sent by email or text message. We need to keep you informed to comply with our legal obligations.
To comply with our contractual or legal obligations to share data with law enforcement if necessary, for example: If a court order is presented, we must share your data with law enforcement agencies or courts of law.
We know how much data security matters. We will treat your data with the utmost care and respect and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘HTTPS’ technology.
Access to your data is restricted and secure, and sensitive personal data such as health information is secured via password protection and encryption.
Storage systems for paper copies are secured, and access is managed through the Company’s access protocols.
We will only retain your data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your data for a more extended period in the event of a complaint or if we reasonably believe there is a prospect of litigation concerning our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
We have a detailed records management program in place, and all records (paper and electronic) must be managed according to their security and disposal steps.
Whenever we collect or process your data, we will store it safely and only for as long as it is necessary for the original purpose of compiling it or as required by law.
Your data will be deleted entirely at the end of the documented retention period.
We share your data with trusted Third Parties.
We sometimes share your data with trusted third parties to provide services and business functions. An example of a third party would be Olivine Abroad contracted College/University Partner.
We set obvious directions and expectations for those organizations regarding your privacy and personal data safety and protection.
The directions and expectations are set out by us/third parties in our contract and include:
Providing them only the information they need to perform their specific services
Setting out the purpose for which the personal data is being shared
Confirmation that they will make every reasonable effort to ensure that your privacy is respected and protected
If we stop using their services, they will undertake to either securely delete or render anonymous any of your data held by them
They will inform us immediately in the event of a suspected or actual breach being detected
How do third-party partners use your Personal Data?
When you use a service from one of our chosen partners, your data will be collected and used by them under the terms of their separate privacy policies.
Why do we share your Personal Data?
We need to share your data with trusted third parties to meet legal and regulatory obligations and fulfill our contractual promise to you.
We will only share your data with third parties in particular circumstances, for example:
With your consent, given that you supplied your data, we may pass that data to a third party for their direct marketing purposes.
When working with academic professionals to ensure the delivery of high-quality services to you.
We may share information about fraudulent or potentially fraudulent activity on our premises or systems. This may include sharing data about individuals with law enforcement bodies.
If we receive a valid request from the police or other law enforcement agency, regulatory or Government authority in your country of origin or elsewhere, we may be required to disclose your data.
From time to time, we may expand, reduce or sell the Company and this may involve the transfer of business entities or the whole business to new owners. If this happens, your data will, where relevant, be transferred to the new owner or controlling party under the terms of this Privacy Notice.
We have operations in different geographic regions; therefore, we will sometimes need to share your data across national boundaries and borders, i.e., outside the European Economic Area (EEA).
Under certain circumstances, by law, you have the right to:
Request access to your data
You can request access to your data; this is only known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and check that we are lawfully processing it.
Request correction of the personal data
You can send us a request to make corrections (if there is any error) to the data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your data
Erasure request is commonly known as “right to be forgotten” - this enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your data where you have exercised your right to object to processing (see below).
Object to processing of your data
Where we rely on a legitimate interest (or those of a third party) and something about your particular situation makes you want to object to processing on this ground. You also have the right to object to where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your data
This enables you to ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your data to another party
This is also known as “right to data portability.” We will provide your data in a structured, commonly used, machine-readable format to you or a third party you have chosen. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Request to withdraw consent
Suppose you may have provided your consent to collect, process, and transfer your data for a specific purpose. In that case, you have the right to withdraw your consent for that particular processing. To withdraw your consent, please contact us using the contact details in this Privacy Notice. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to unless we have another legitimate basis for doing so in law.
If you wish to exercise any of the rights set out above, please contact us at the provided contact details at the end of this policy. For any of the requests above:
No fee is usually required
You will not have to pay a fee to access your data (or exercise any other rights). However, we may charge a reasonable fee if your access request is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to anyone who has no right to receive it. We may also contact you to ask you for further information about your request to speed up our response.
Time limit to respond.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
If you require any further information, we will be pleased to provide you with further detail.
If you are contacting us to complain about an alleged breach of this Privacy Notice or our legal privacy obligations, please provide us with as much detail about your complaint to deal with your concern quickly and effectively.
We will take every privacy complaint seriously and assess it to resolve it quickly and efficiently.
We’d be grateful for your cooperation with us during this process by providing us with any relevant information that we may need.